“Complaints and disputes must be directed to a member of management either in person, over the telephone on (01235) 812038, in writing to New Coronet Bingo Club, Broadway, Didcot, OX11 8RU or via email through our Contact Us page.

Staff are instructed not to get involved in any complaint or dispute but report it to management immediately. The manager will attempt to resolve the dispute or complaint. Should the member feel the complaint or dispute was not resolved satisfactorily they can contact one of the directors via any of the means above.

If the matter cannot be resolved to mutual satisfaction it will be brought to the attention of an independent arbitration service to be set up by the bingo industry, currently the Independent Betting Adjudication Service Ltd (www.ibas-uk.com). To assist customers at this stage we are registered with Resolver, under the name Coronet Bingo, and you may use the website www.resolver.co.uk to assist with the continuation of your complaint. We would expect any complaints & disputes to be brought to our attention within 6 months of the incident and we will endeavour to resolve all complaints & disputes within 8 weeks of being raised.

All formal complaints and disputes will be logged and passed on to the Gambling Commission.”